For Operators

Tourism Excellence North, known by its acronym ‘TEN’ is a suite of self-assessment tools, group learning and personalized coaching opportunities. Customized for use by tourism operators, communities and destinations across Northern Ontario, TEN is designed to help you and your communities improve the quality of the product, enhance the visitor experience and contribute to a healthy bottom line. As you invest, we invest.

Self-Assessment Tools

To access these, you need to complete a short, one-step registration from. Please click here

Ten Essentials of Successful Travel Products & Experiences

This checklist of 10 key factors measures the quality of the visitor experience. Take 20 minutes as a first step to make sure your operation is ‘on track’.

Visitor Appeal Assessment Tool

A more intense assessment (about 90 minutes) with 45 questions to assess your own operations through the eyes of a guest. Good to update annually to monitor progress.

Case Studies Series

Learn from this collection of ‘examples of excellence’ told by others just like you. Available in video and hard copy, these case studies can be referred to at your leisure.  Click here to view Case Studies Series.

All About TEN Video Series

These videos are designed to introduce you to TEN and highlight the benefits of the TEN program for tourism operators, communities and destinations.  Click here to view the All About TEN video series.

TEN’s How To Video Series

Click here to view TEN’s How To video series.

Group Learning

Experiential Travel Training for Operators

This two-day workshop immerses participants in the ‘what’ and the ‘how ‘ of experiential travel. A limited number of workshops hosted annually by TEN.  Click here to view Experiential Travel Training for Operators workshops.

Moving Tourism in Your Community from Ideas to Action

This one-and-a-half-day experiential travel training workshop is designed to inspire Northern Ontario tourism stakeholders to create and build upon existing partnerships to develop new, or enhanced, visitor experiences to foster increased visitation and revenue to their respective communities.  A limited number of workshops hosted annually by TEN. Click here to view Moving Tourism in Your Community from Ideas to Action workshops.

Best Practices Missions

Working trips of 3 to 5 days focused on one theme, these group trips provide a chance to experience and learn from ‘best in class’. Two or three Missions are planned and delivered annually by TEN to support product development priorities.  Click here to view Best Practices Missions.

Fast Track to Success

Includes a pre-visit survey, on-site visit by independent expert, recommendations that ‘can be implemented the next day’ and post-visit support. Click here to learn more about TEN’s Fast Track to Success program.



TEN Coordinator Karen Peacock at

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