Belong: Accessible Tourism Workplaces - Frontline Workers - Emerit eLearning
Minimum seat time: Approximately 2.5 hours (for mandatory modules)
Belong: Accessible Tourism Workplaces eLearning will encourage, support and strengthen tourism workers’ ability to foster inclusive, diverse, equitable, accessible, and leading (IDEAL) workplaces and provide meaningful employment experience for people with disabilities.
Frontline tourism workers who complete the eLearning will be able to understand disability and accessibility inclusion in the workplace, identify potential barriers to inclusion including apparent and non-apparent disabilities as well as gender or sex-related considerations, and understand benefits of remote work opportunities. They will also be able to describe mental health, mental illness, and substance use disorders, describe tools to improve accommodations in the workplace, and help create IDEAL (Inclusive, Diverse, Equitable, Accessible, and Leading) tourism workplaces.
Belong: Accessible Tourism Workplaces for Frontline Workers includes four modules:
- Start Your Inclusive Tourism Journey
- Build An Inclusive Tourism Culture
- Empower Diverse Voices In Tourism
- Continue Your Accessibility Journey
The four modules include interactive and engaging lessons with real-world examples, tools and resources to apply to the workplace, a Learning Participation Guide, and checkpoints, scenarios and questions to test progress through the module.
To be as accessible as possible, the modules contain various layouts—which can include a combination of text, images, graphics, and interactive buttons—and are accompanied by narration. This narration can also be accessed as a transcript.
Upon completion of all modules, learners will receive a Certificate of Achievement.
By purchasing this course, you consent to having your first and last name and email address shared with our partner Emerit (Tourism HR Canada). To learn more about Emerit, visit emerit.ca.
A text-only version of the course is available to support individuals with accessibility needs that may prevent them from completing the course online. It can be accessed after purchase by sending an email to info@emerit.ca.
Cours dans ce parcours
Résultats d'apprentissage
- Define the concepts of Inclusion, Diversity, Equity, Accessibility, and Leadership.
- Understand apparent and non-apparent disabilities that create barriers to accessibility within the tourism workplace.
- Recognize mental health issues and substance use disorders.
- Understand the impact of social determinants of health and intersecting social identities.
- Recognize how unconscious biases lead to discrimination and affect interactions and decisions.
Résultats d'apprentissage
- Identify key elements needed to create IDEAL tourism workplaces.
- Implement strategies to reduce stigmatization and foster a culture of inclusivity and accessibility.
- Identify and suggest accommodations for employee wellness, including remote work options.
- Understand how to support and enhance services for guests with disabilities.
Résultats d'apprentissage
- Explain how to request accommodations at work.
- Describe ways to discuss mental health in a professional setting.
- Identify and suggest local and national resources for mental health support.
- Understand how to report harassment, discrimination, and workplace mistreatment effectively.
- Demonstrate how to create a self-care plan and promote mutual support in the workplace.
Résultats d'apprentissage
- Identify roles of all employees in disability inclusion in the workplace.
- Collaborate with colleagues to create and maintain accessibility initiatives in the workplace.
- Recognize the need to support co-workers facing discrimination or biases.
- Understand importance of ongoing learning and training opportunities.
- Work as part of a team to implement strategies to enhance inclusion and accessibility in the workplace.
