Improving Business Processes with an Operational Plan

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Improving Business Processes with an Operational Plan

Welcome to Improving Business Processes with an Operational Plan, a course designed for tourism business owners and operators. Whether you run a tour company, accommodation, or experience-based service, this course will walk you through creating an operational plan that documents your daily routines, clarifies responsibilities, and supports a consistent guest experience. With practical tools and real-life examples, you’ll learn how to spot process gaps, make simple improvements, and set clear goals that boost efficiency, enhance guest satisfaction, and lay the groundwork for growth and long-term success.

Who is this for?

  • Operators
  • Tourism business owners
Learning Outcomes:
  • Understand what an operational plan is and why it matters for small tourism businesses
  • Identify inefficient or unclear business processes
  • Set clear goals for improvement
  • Use a simple, one-page operational plan to streamline operations
  • Apply the plan to a real-life process in your business
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