Welcome to Improving Business Processes with an Operational Plan, a course designed for tourism business owners and operators. Whether you run a tour company, accommodation, or experience-based service, this course will walk you through creating an operational plan that documents your daily routines, clarifies responsibilities, and supports a consistent guest experience. With practical tools and real-life examples, you’ll learn how to spot process gaps, make simple improvements, and set clear goals that boost efficiency, enhance guest satisfaction, and lay the groundwork for growth and long-term success.